You will find common questions below. If you still have questions, please email us: [email protected]
Ordering
Is it safe to order with True Leaf?
The Mail Order Marijuana system has been shipping weed in the mail since the 90’s and to date, no one has been charged for receiving medical marijuana through the mail. That being said, we are not at fault for anything that could happen because we are not working with any federal approval.
How do I place an order?
Please Note: As a wholesale distributor, we require a minimum order of $2,000. We do not sell to retail customers.
Below is a step-by-step guide on how to place your order with True Leaf Online Distribution:
Create an Account Click the “Login/Register” button or use this link: https://trueleafonline.com/my-account Complete the registration form. You will receive an email once your membership has been reviewed and approved.
Access Your Account After approval, you’ll receive an email with your login credentials. Return to https://trueleafonline.com/my-account and log in.
Browse Products Visit https://trueleafonline.com/shop/ to view our available products. Select your desired items, choose quantities, and click “Add to Cart.”
Checkout Process When you’re ready to place your order, click the cart icon to review your selected items. If you have a coupon code, enter it and click “Apply Coupon.” Click “Proceed to Checkout” when you’re ready.
Billing & Payment Fill in your billing details. Once all required fields are complete, click “Proceed Checkout.” On the Checkout Confirmation page, you’ll see your order number and payment instructions for Interac E-transfer. Please note, orders are only processed once payment is received.
Shipping & Confirmation After we receive your payment, your order will be processed and shipped out the next business day via Xpresspost. You will receive an email with your tracking number once your order has been shipped.
Congratulations! You’ve successfully placed your order with trueleafonline.com.
After I paid, when will my order be shipped?
Shipping Schedule:
Orders accompanied by an Interac E-transfer received before 1 PM PST will be shipped the same business day. If your order and payment are received after 1 PM PST, it will be shipped the following business day.
Please note that orders placed on weekends or holidays will be processed and shipped on the next business day.
Shipping
How will my order be packaged?
Every order is discreetly packaged and vacuum-sealed to ensure complete privacy for our clients. We ship using Xpresspost mailers, delivering your package straight to your doorstep within 1–3 business days.
Do you ship outside of Canada?
Unfortunately, we do not!
What are your shipping cost?
All orders are FREE shipping, but there is a minimum order amount of $2000 since we are a wholesaler. We do not sell to retail customers.
For returns, exchanges, defective items, etc?
All sales are final. We do not offer refunds or exchanges on any products.
If you receive a defective item, please contact us within 48 hours of delivery and include photos or videos that clearly show the issue.
Approved claims will be issued as store credit only.
Please note: We reserve the right to decline any claims that are not reported within the specified time frame.
Payment & Fees
What type of payments do you accept?
We currently accept Interac E-transfer or Cash as our method of payment. Once your payment is received, your order will be shipped out the same day or the next business day.
After sending your Interac E-transfer, please note that it may take up to an hour for us to receive the email notification.
Your payment will remain pending until we have successfully received and accepted the transfer.
Once we’ve accepted your E-transfer, you will receive an email saying your order is “Processing”.
You will then receive a follow-up email with your tracking number once the order has been shipped.
Someone else is sending the E-transfer for me
If a friend or family member is sending the E-transfer on your behalf, please ensure they include your order number in the message.
Without this information, we will be unable to match the payment to your order, and the payment will not be accepted.
Canada Post
What happens if I don't get my package?
If you haven’t received your package within 2 days after the expected delivery date, please contact us. We’ll initiate a trace request with Canada Post, which may take up to 5 business days to complete.
If the package is found, it will be delivered to you as soon as possible.
If the package is deemed unrecoverable, we will send a one-time replacement package at no additional cost.
Please note: We do not offer postage refunds for delays caused by Canada Post or other postal issues.
In the event of a lost or stolen package, we will provide a one-time replacement (valued up to $500) once the investigation with Canada Post has been completed.
Canada Post says "Successfully Delivered", but I have not received my order.
In some cases:
The postal worker may have delivered the package to the wrong mailbox, or
Canada Post may scan packages as “delivered” before completing the actual delivery, with the final drop-off occurring later that day or even the next day.
As part of their investigation, Canada Post will contact the recipient to confirm delivery details and determine what steps have already been taken to locate the package.
Before contacting Canada Post, please take the following steps:
Check with your front desk, mailroom, or community mailbox
Ask your neighbors or check around your property
In rare instances, packages may show as delivered before they physically arrive. If you do receive your package after reporting the issue, please reply to this email and let us know.
Please note:
If the tracking status shows the item was delivered, we are unable to offer a replacement or refund.
Canada Post tracking information has not updated recently.
If your tracking information on Canada Post’s website hasn’t updated, it may be due to a missing scan—although this is rare. In most cases, packages still arrive on time or within a day of the expected delivery date.
If you haven’t received your package within 2 days of the expected delivery date, please contact us and we’ll file a trace with Canada Post on your behalf.
Why was my package sent with a "Signature Required"?
All orders over $2,000 require a signature upon delivery. If you prefer to waive this requirement, please include a note at checkout stating: “No Signature Required, please.”
